Harm is a service and delivery professional with 20 years’ experience in the Telecom and IT sectors.
Harm has ample experience with regards to guiding Service and Delivery chains in Wholesale/B2B environments. For example, he led an offshore Service Centre in Romania.
Harm is also well acquainted with both active and passive infrastructure. He enjoys hands-on work under pressure, something he recently showed when a large amount of clients had to be migrated to a new Datacentre.
He is a very sociable person with excellent communication skills and an eye for team climate. He enjoys guiding everyday tasks from within the team, so everyone has a clear view of what is expected of each member in realisation of the client’s wishes.
- Service delivery manager