Projects | NAUMAC

Projects

Professionals getting the job done, a proven concept rewarded with a consistent Net Promoter Score ≥ 85%.

Creating a clear goal followed by a pragmatic approach

Ger is a pragmatist who, with a balanced mix of experience, enthusiasm, humour, persistence and energy, initialised the reorganisation of tactical management processes (supplier and customer management). Processes have been described, warranted and transferred to service management. This has resulted in more room for growth and more efficient contract control.

Ger, Service Level Manager


Significantly higher availability customer services

Project management involved the centralisation of all Managed Services as well as the uniformisation of the way of working for all (Managed) Services partners. Henk Jan directed this project and its implementation, resulting in significantly higher availability of customer services.

By automatising part of the communication process during major incidents, clients could be more efficiently notified by which means calls and related costs were diminished. Where possible, simple and repetitive tasks have also been automatised and standardised, which has led to an increase in service quality.

Henk Jan, Projectmanager Tooling Incident Management


Converting data into insight in order to increase eCommerce conversion rates

For years, there were issues with the conversion of the webstore. No-one seemed able to locate to core of the problem.

Utilising in-depth analyses of the issue, Bas helped give insight into what was going wrong and in doing so was able to convince numerous stakeholders as well as management groups of the value of his solution.

Bas, Senior Program Manager eCommerce


She clarifies, connects and deliveres

Natascha is an experienced, hands-on operational manager who has the means to improve processes structurally and get people going.

Her currenct assignment at a leading Telecom company encompasses the role of build manager. This is a new position which Natascha has helped shape. By being explicit with regards to the 'why', 'what', and 'how' of the position and its practical form, Natascha has enabled the organisation to begin the search for a suitable candidate to permanently fill te roll.

She started the assignment during a period in which the organisation was going through a large-scale reorganisation: there was a lot of unrest and insecurity, as well as numerous position changes and employees leaving. It wasn't always easy to get a clear view of what was to be done, let alone getting it done. In this kind of situation, however, Natascha proves her worth: she knows how to keep a cool head, has a keen eye when it comes to assessing where change is necessary in order to make processes more efficient, and is not afraid to roll up her sleeves and get stuck in.

An essential part of the position is maintaining the relationship with 'contractors'. Natascha ensures that agreements are not only made but are followed through on. In doing so she always maintains a standard of quality within the available budget. Her power lies in her connecting capabilities; she really develops a chemistry with her colleagues.

Natascha is proud of what she has achieved so far: a transparant and cooperative work relationship with the internal colleagues and contractors, clear expectations and argeements...The results speak for themselves!

Natascha, Build manager