Projects | NAUMAC

Projects

Professionals getting the job done, a proven concept rewarded with a consistent Net Promoter Score ≥ 85%.

Creating a clear goal followed by a pragmatic approach

Ger is a pragmatist who, with a balanced mix of experience, enthusiasm, humour, persistence and energy, initialised the reorganisation of tactical management processes (supplier and customer management). Processes have been described, warranted and transferred to service management. This has resulted in more room for growth and more efficient contract control.

Ger, Service Level Manager


Significantly higher availability customer services

Project management involved the centralisation of all Managed Services as well as the uniformisation of the way of working for all (Managed) Services partners. Henk Jan directed this project and its implementation, resulting in significantly higher availability of customer services.

By automatising part of the communication process during major incidents, clients could be more efficiently notified by which means calls and related costs were diminished. Where possible, simple and repetitive tasks have also been automatised and standardised, which has led to an increase in service quality.

Henk Jan, Projectmanager Tooling Incident Management


Converting data into insight in order to increase eCommerce conversion rates

For years, there were issues with the conversion of the webstore. No-one seemed able to locate to core of the problem.

Utilising in-depth analyses of the issue, Bas helped give insight into what was going wrong and in doing so was able to convince numerous stakeholders as well as management groups of the value of his solution.

Bas, Senior Program Manager eCommerce